It’s also a natural consequence of the way that Ryanair does its very successful business. “Our booking system is full of people who swore they would never fly with us again,” boasted Mr O’Leary yesterday. The Ryanair model is part of a more general move towards a world where the customer has only themselves to blame. The cancellation and rescheduling of a flight has normally a chain of consequences – cars have been hired, hotel rooms booked – for which Mr O’Leary disclaims all responsibility. The low-cost airline risks becoming the airline of low expectations.

Source: The Guardian September 18, 2017 18:22 UTC